Welcome to CustomPatches.nl. These Terms and Conditions explain how we handle quotations, orders, artwork, payments and delivery for our made-to-order custom patches.
Please read them before placing an order. Nothing in these terms limits your statutory consumer rights.
1. About CustomPatches.nl
CustomPatches.nl supplies personalised patches, including embroidered, woven, PVC, printed, chenille and leather patches.
Legal business name: Custom Patches
Business address: [Registered Business Address]
Email: support@custompatches.nl
2. Quotations and Orders
Customers can request a quotation by providing their artwork, preferred patch type, dimensions, quantity and backing requirements.
We confirm the price and relevant order details before an order is placed. A purchase agreement is formed when we accept the order and provide confirmation.
Any changes to an accepted order must be agreed with our team.
3. Artwork and Digital Proof Approval
We may prepare a digital proof showing the proposed patch design, colours, dimensions and other production details.
Customers are responsible for checking the proof carefully before approval. Once approved, the design becomes the agreed production reference.
If you notice an error after approval, contact us immediately. Changes may not be possible once manufacturing has started.
Minor differences between a digital screen preview and a finished textile or PVC patch may occur because of materials and manufacturing methods. Products must nevertheless match the agreed description and applicable quality requirements.
4. Prices and Payments
The final quotation will specify the agreed price, applicable VAT and any additional delivery charges.
Payment must be completed according to the terms confirmed during checkout or in the quotation.
Production may begin after payment and artwork approval, depending on the agreed ordering process.
5. Production and Delivery
Custom patches are manufactured according to the specifications confirmed with each customer.
Estimated production and delivery times are communicated before ordering. Unless otherwise agreed, our usual total turnaround estimate is 10–14 days, including production and delivery.
Delivery estimates are not guarantees of an exact arrival date. If an order is delayed, we will provide an update and respect any applicable statutory rights concerning late delivery.
For more information, see our Shipping and Delivery Policy.
6. Cancellations and Returns
Most patches supplied by CustomPatches.nl are made to a customer’s specifications or clearly personalised.
Where the legal exception for personalised goods applies, the standard 14-day consumer withdrawal right does not apply. We will make this clear before purchase.
If you need to cancel an order, contact us as soon as possible. We will confirm whether production has started and whether cancellation is possible.
This does not affect your rights if an order is faulty, damaged or does not match the agreed specifications. Custom-made products remain subject to applicable consumer protection laws.
Please refer to our Returns and Refund Policy for further details.
7. Product Quality and Complaints
We aim to supply patches that match the approved artwork and agreed order specifications.
If you receive an incorrect, damaged or defective order, please contact us with your order details and photographs of the issue.
We will review the complaint and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include replacement, repair, a price reduction or a refund.
8. Artwork Ownership and Acceptable Use
Customers must have the necessary rights or permission to submit artwork, logos, trademarks and other designs for production.
By submitting artwork, you authorise CustomPatches.nl and its production partners to use it for preparing proofs and fulfilling your order.
We may decline artwork or orders that infringe intellectual property rights or involve unlawful content.
We do not acquire ownership of your submitted artwork simply because you place an order.
9. Personal Information
We process customer information to respond to enquiries, manage orders, arrange production and provide delivery updates.
For details about how we handle personal data, please read our Privacy Policy.
10. Applicable Law
These Terms and Conditions are governed by Dutch law, subject to any mandatory consumer protections that apply to customers in other countries.
If a dispute arises, please contact us first so we can attempt to resolve it.
Nothing in these terms removes a consumer’s right to seek a remedy through an appropriate court or other legally available procedure.
11. Contact Us
For questions about these Terms and Conditions or an existing order, please contact:
CustomPatches.nl
Email: support@custompatches.nl
Website: https://custompatches.nl/