At CustomPatches.nl, we want every order to meet the specifications agreed with our customers. Whether you order embroidered patches for uniforms, woven labels for clothing or PVC patches for outdoor gear, we aim to deliver consistent quality from the first patch to the last.
Our quality commitment covers artwork preparation, manufacturing and support if something goes wrong.
1. Made to Your Approved Design
We manufacture your patches using the artwork and specifications confirmed during the ordering process.
Before production, you receive a digital proof to check the design, spelling, colours and layout.
We use your approved proof as the visual reference for manufacturing.
2. Materials and Manufacturing
Different patch types require different materials and production methods.
We aim to select materials suitable for the agreed product and intended use, whether that involves embroidery thread, woven fabric, PVC or printed surfaces.
Our production process focuses on clear designs, consistent shapes, secure stitching where applicable and appropriate finishing.
3. Quality Checks
We aim to check orders against the agreed specifications before dispatch.
Depending on the patch type, relevant checks may include:
- Design and lettering accuracy
- Patch dimensions and shape
- Colours and visible details
- Borders and finishing
- Backing and attachment type
- Order quantity
4. Natural Manufacturing Variations
Custom patches are physical products, so small differences may occur between a digital preview and the finished item.
Thread texture, fabric, PVC materials and screen settings can affect how colours and fine details appear.
However, reasonable manufacturing variation does not mean that a defective product or a significant difference from the agreed specifications is acceptable.
5. If Something Is Wrong With Your Order
If your patches arrive damaged, defective or different from the agreed specifications, please contact us.
Send your order number, a description of the issue and clear photographs where possible.
We will review your concern and arrange an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.
For further details, read our Returns and Refunds Policy.
6. Our Commitment to Customers
Our goal is to provide custom patches that customers can use confidently for uniforms, clothing, clubs, events and branded merchandise.
We aim to communicate clearly throughout the ordering process and address quality concerns fairly.
Your statutory consumer rights remain unaffected by this Quality Guarantee.
7. Contact Us
Have a question about patch quality or an existing order?
CustomPatches.nl
Email: support@custompatches.nl
Website: https://custompatches.nl/